Refund policy

 

Right of withdrawal

If you buy as a consumer, you generally have 14 calendar days to withdraw from an online purchase without giving a reason. The period starts when you, or a person you designate other than the carrier, receives the goods. If goods from one order are delivered separately, or an item is delivered in several lots or pieces, the period starts on receipt of the last item, lot or piece, as applicable.

Standard catalogue products remain eligible even when they are made or sourced after you order. Selecting a standard size, colour, material, upholstery or finish does not in itself exclude withdrawal. Under Article 59(1)(c) of the Italian Consumer Code, goods made to your specifications or clearly personalised are excluded, across all brands. We tell you before purchase when this exception applies. Other statutory exceptions may apply where relevant. These exclusions do not limit your rights if the goods are faulty or do not conform to the contract.

How to withdraw

Send us a clear statement before the withdrawal period ends. You can email info@danilocascella.com or write to Purple di Cascella D. & C. S.a.s., Via della Pernice 5, 07021 Porto Cervo (OT), Italy. You may also use the online withdrawal function here: [INSERT VERIFIED ONLINE WITHDRAWAL LINK]. Include your order number if available. The model form below is optional.

Returning the goods

Send the goods back within 14 calendar days of telling us you are withdrawing, unless we have offered to collect them. Use the seller address above or the return address we provide for your order. Keep your proof of dispatch.

For a change-of-mind withdrawal, you pay the direct return costs if we informed you of that obligation before purchase. For goods that cannot normally be returned by post, we provide the return cost or a reasonable estimate before purchase where required. Faulty or non-conforming goods are handled under the legal guarantee.

You may inspect the goods as you would in a shop. You may be responsible for any loss in value caused by handling beyond what is needed to check their nature, characteristics and functioning.

Refund timing and method

We refund payments due, including the cost of our least expensive standard outbound delivery where applicable, within 14 calendar days after receiving your notice of withdrawal. If you chose a more expensive delivery option, the extra cost is excluded. Unless we have offered to collect the goods, we may withhold the refund until we receive the goods or receive proof that you sent them back, whichever happens first. Once we receive the returned goods, we process the refund within 7 days, subject to any earlier deadline required by law. We refund you using your original payment method unless you expressly agree to another method, and we charge no refund fee.

Faulty, damaged or incorrect items

Contact info@danilocascella.com with your order details and a description of the issue. The legal guarantee of conformity applies independently of the withdrawal period, including to made-to-measure or clearly personalised goods.

Model withdrawal form

Send this form only if you wish to withdraw from the contract.

To Purple di Cascella D. & C. S.a.s., Via della Pernice 5, 07021 Porto Cervo (OT), Italy, info@danilocascella.com

I/we give notice that I/we withdraw from my/our contract for the sale of the following goods:

• Goods and order number (if available)

• Date ordered and date received

• Name of consumer(s)

• Address of consumer(s)

• Signature of consumer(s), only if submitted on paper

• Date