The right of withdrawal applies to natural persons (consumers) who act for purposes that can be considered unrelated to their professional activity. Therefore, purchases made by retailers, companies and individuals who act for purposes related to a professional activity are excluded from the right of withdrawal.
A. The CUSTOMER has the right to withdraw from the Contract, without any penalty and without specifying the reason, no later than 14 days from the day on which he receives the goods.
Following this right, the CUSTOMER must communicate to DCPS, through an explicit declaration, the will to withdraw from the contract or by registered mail.
A.R. or by e-mail addressed to firstname.lastname@example.org communicating the details of the order including all the data contained therein (recipient, e-mail address, date of receipt, quantity / name / code of the goods for which it is intended make use of the right of withdrawal).
Alternatively, by filling in the standard withdrawal form, as per Annex 1, Legislative Decree 21/2014 (not mandatory). To download the form click here.
B. If the product has already been delivered, the customer is required to return it to the address that DCPS will communicate to the customer by email.
C. The CUSTOMER must return the products at his own expense within 14 days from the day on which DCPS was notified of the will to withdraw from the contract.
D. The returned products and any ancillary documentation must be intact, unused, in the original packaging and in any case kept diligently. In no case will products returned cash on delivery or carriage forward be accepted.
Any non-compliance or damage found upon receipt of the return will be charged to the Customer, thus invalidating the exercise of the right of withdrawal. In this case, the goods will be made available to the Customer who will collect them at their own expense.
E. Without prejudice to point C., DCPS will refund the price paid for the returned goods including any delivery costs initially paid within a maximum period of 7 days from the date of receipt of the products by the CUSTOMER (Article 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014) and according to the type of payment used for the order unless otherwise expressly agreed.
A. The CUSTOMER is aware that the products presented on the DCPS site are entirely handmade one by one and without the use of machines. For this reason, the products may have different characteristics each time both in the intensity of the colors and in the dimensions or weight. Consequently, those described above cannot be considered conformity defects.
B. The artifacts presented and described on the site are not suitable for containing liquids or foods unless expressly stated and the resistance of the colors with which they are made is not guaranteed to sun exposure.
Damage, breakage and wear caused by improper use that does not comply with the above will constitute the forfeiture of the right to the guarantee.
C. In any case, the warranty does not cover damage due to tampering, neglect, or even incorrect maintenance, as well as damage resulting from transport.
D. Consumers are protected by the 24-month guarantee of conformity, as required by current legislation.
In case of receipt of non-compliant or defective products, the CUSTOMER has the right to restore the conformity of the product without charge by repairing or replacing it. The CUSTOMER can exercise this right if the defect occurs within two years of delivery of the goods and reports the defect to DCPS within two months of discovery.